For the most common technical support inquiries, you can find them here.  For all other support issues, please email our tech support at support@dvrsurveillance.com, and your queston will be addressed in a timely manner.   If you prefer to talk to us, please call us during our business hours of 9AM to 7PM PST, Monday through Friday at 310-710-8867 and we will be glad to assist you.

Click here to download
11_patch_ver1.3.zip(3339 KB)

Upgraded/Patch Features and Issues:
Data stored mark not displaying on 1/1/03~1/6/03 problem - "No Video Signal" warning messege - Requested features reported by 10/31/02

How to upgrade/patch

  1. Download and unzip the attached file
  2. Copy to 3 floppy diskettes or to CD-Rom(disk1, disk2, and disk3 forders)
  3. Exit to shell mode at DVR server
  4. Insert disk1 to A: drive(or insert patch CDRom)
  5. Run explorer and select A: drive(or your [CD drive]disk1 folder)
  6. Run(double click on) setup.exe
  7. Follow the instructions(insert disk2, disk3...if running from diskette)
  8. Select "Reboot" when pop up messege appears
Click here to download
12_dvr_config.pdf(135 KB) 		DVR network with Linksys DSL router Instructions in PDF Format
Click here to download
C_Manual.pdf(8403 KB)
C-Series user manual in PDF format
Click here to download
cqdvr_patch.zip(14418 KB) 		Upgrade patch file is available for those DVR's that are having freezing problems. Download the file shown below, unzip it and read installation guide before installing.
Click here to download
C-Series Remote Viewer(80Mb)

C-Series Remote Viewer v.1.4 contains:

  • Remote Viewer for C-Series DVR
  • Direct X 8.1
  • Watermark Viewer
   
   

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